Straight answers to common questions
Clear information helps you ask better questions and make a more informed decision.
Straight answers to common questions
Is Kilowatt Experts an electricity provider?+
No. Kilowatt Experts is an independent electricity broker. We help customers explore options and receive enrollment assistance with third-party retail electricity providers.
Will changing electricity providers affect the reliability of my service?+
No. Your local utility or TDSP continues delivering electricity, maintaining the poles and wires, and responding to outages. The retail provider manages your electricity plan and billing.
Do you help residential and commercial customers?+
Yes. We assist residential customers and businesses of different sizes throughout Texas where plan options are available.
What information do I need to start?+
The website form asks only for your name, phone number, ZIP code and service type. An expert will explain what additional information may be needed later.
Can I receive help in Spanish?+
Yes. Kilowatt Experts provides assistance in English and Spanish.
What affects my monthly electricity bill?+
Usage, plan terms, energy charges, base charges, delivery charges, taxes and other approved fees may affect the total. Actual bills vary.
What should I do if my electricity goes out?+
Contact the local utility or TDSP listed on your electricity bill. The utility maintains the delivery system and handles outages; your retail electricity provider handles your plan and billing.
Who should I contact about a billing issue?+
Contact the retail electricity provider shown on your bill for billing, payment, or account questions. Kilowatt Experts can help you understand which company handles each part of your service.
What is the difference between a fixed-rate and variable-rate plan?+
A fixed-rate plan generally keeps the energy-rate structure specified in the contract for its term. A variable-rate plan may change according to the provider’s terms and market conditions. Always review the Electricity Facts Label and contract details.
Does every Texas customer have a choice of electricity provider?+
No. Electricity choice depends on the service area. Share your ZIP code with us and we can help determine whether retail electricity options are available in your area.
Can I speak with a real person for help?+
Yes. Call (346) 299-9714 or submit the short form and a Kilowatt Experts team member can help you understand the next step.
Ready for a clearer conversation about electricity?
Start with a few details. We’ll help you understand the next step.
