Experts Group LLC, doing business as Kilowatt Experts ("Kilowatt Experts," "we," "us," or "our"), respects your privacy. This policy explains how we collect, use, disclose, and protect information when you visit our website or request electricity-plan assistance.
1. Information we collect
We may collect information you provide, including your name, phone number, email address, ZIP code, service type, service address, desired service date, current electricity information, and details needed to assist with enrollment. Our website form currently requests only your name, phone number, ZIP code, and residential or commercial service type.
We may also collect limited technical and usage information, such as IP address, browser and device type, referring page, pages visited, and campaign or cookie information.
2. How we use information
We use information to respond to your request; contact you by phone, text, or email; help you review electricity-plan options; support an enrollment you authorize; provide customer service; maintain business and compliance records; prevent fraud or misuse; measure marketing; and improve our website and services.
3. How information may be shared
We may share information with a selected retail electricity provider when necessary to provide the assistance or enrollment you request, with vendors that support our website, communications, analytics, or business operations, and when required by law or needed to protect legal rights. We do not sell personal information.
Mobile information, text-message opt-in data, and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes. This does not restrict sharing with service providers that help us deliver messages or provide requested services, subject to confidentiality obligations.
4. Text messages and your choices
If you consent to text messages, message frequency may vary and message and data rates may apply. Consent is not a condition of purchase. You may reply STOP to opt out or HELP for assistance. You may also contact us to update, access, or request deletion of your information, subject to applicable legal and record-retention requirements.
5. Cookies and analytics
We may use cookies and similar technologies to operate the site, remember preferences, understand traffic, and measure campaigns. You can control cookies through your browser settings, although some site features may be affected.
6. Data retention and security
We retain information only as reasonably necessary for the purposes described above and applicable legal obligations. We use reasonable administrative, technical, and organizational safeguards, but no internet transmission or storage method is completely secure.
7. Third-party websites and services
Our website may link to third-party providers or services. Their privacy practices are governed by their own policies, and Kilowatt Experts is not responsible for third-party websites.
8. Changes and contact
We may update this policy and will post the revised date on this page. Questions or privacy requests may be sent to support@kilowattexperts.com or made by calling (346) 299-9714.